Privacy Policy — 92pkr Data Protection

1Who We Are

92pkr is an online gaming platform serving players in Pakistan. The platform offers Live Casino, Slot Games, Casino Games and Fish Games, along with associated features including the VIP Programme. All services are accessible via the 92pkr website and mobile application.

For the purposes of this Privacy Policy, "92pkr", "we", "us" and "our" refer to the platform and its operators. "You" and "your" refer to any person who registers an account or otherwise uses the 92pkr platform.

If you have any questions about how your data is handled, you can reach our support team through the contact details available in your account dashboard. We aim to respond to all privacy-related queries within 5 working days.

2Data We Collect

We collect personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party payment processors. Below is a breakdown of the categories of data we collect:

We do not knowingly collect data from individuals under the age of 18. If we discover that a minor has provided personal data, that account will be closed and the data deleted promptly.

3How We Use Your Data

The data we collect is used strictly for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and processing your login sessions securely.
• Transaction processing: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Transaction records are retained for financial compliance purposes.
• Platform security and fraud prevention: Monitoring for unusual activity, duplicate accounts, unauthorised access attempts and abuse of bonuses or game mechanics.
• Responsible gaming: Tracking gameplay patterns to support the deposit limit, session reminder and self-exclusion tools available in your account settings. Unusual patterns may trigger a proactive outreach from our support team.
• Customer support: Using your account and communication history to resolve queries and disputes quickly and accurately.
• Platform improvement: Aggregated, anonymised usage data helps us understand which games and features are most popular and where the platform experience can be improved.
• Marketing communications: Only if you have opted in, we may send you updates about new games, promotions, PSL season offers and VIP events. You can opt out at any time.

4Payment Data and PKR Transactions

All financial transactions on 92pkr are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your payment data is handled as follows:

• Payment transactions are processed through secure, encrypted third-party payment gateways. 92pkr does not directly handle raw card data or mobile wallet PINs — these are processed entirely within the payment provider's own secure environment.
• For JazzCash and Easypaisa transactions, only your registered mobile number and a transaction reference token are retained on our systems. Your mobile wallet PIN is never transmitted to or stored by 92pkr.
• For bank transfers and Raast payments, your account number and bank name may be stored in tokenised form to facilitate future withdrawals to the same account.
• Transaction history — including deposit amounts, withdrawal requests and their status — is retained for a minimum of five years for financial record-keeping and dispute resolution purposes.
• If a withdrawal is flagged for verification, your payment details may be reviewed by our finance team. This is a standard anti-fraud procedure and does not imply any wrongdoing on your part.

92pkr will never ask you to share your full bank account credentials, JazzCash PIN or Easypaisa PIN via chat, email or any other channel. If you receive a message claiming to be from 92pkr asking for such information, do not respond and contact our support team immediately.

5Cookies and Tracking Technologies

92pkr uses cookies and similar tracking technologies on our website and mobile application. Here is a plain-language breakdown of how we use them:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, remember your language and region preferences, and maintain the security of your session. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: We use anonymised analytics to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions typically last. This data is aggregated and cannot be used to identify you personally.
• Security cookies: These help us detect and prevent fraudulent logins, bot activity and account abuse. They record device fingerprints and session metadata for security analysis only.
• Preference cookies: If you have set display or notification preferences within the platform, these are stored locally to remember your choices across sessions.

We do not use third-party advertising or retargeting cookies. Your browsing activity on 92pkr is not shared with ad networks.

You can manage cookie preferences through your browser settings at any time. Disabling essential cookies will affect your ability to stay logged in and use the platform normally.

6Sharing Your Data

92pkr does not sell, rent or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors: Your payment details are shared with the relevant payment provider (such as JazzCash, Easypaisa or your bank) solely to process your transaction. These providers operate under their own privacy and security policies.
• Game providers: When you play a Live Casino game or a Slot from a third-party provider, your player ID and bet history for that session may be shared with the game provider to operate the game and calculate results. No personally identifiable information beyond a player ID is shared.
• Fraud prevention services: We may share device and session data with specialised fraud detection services to identify and block suspicious activity. This data is processed for security purposes only.
• Legal obligations: If required by applicable law or a valid legal process, we may disclose your data to the relevant authority. We will notify you of such a request where legally permitted to do so.
• Business transfers: In the event that 92pkr undergoes a merger, acquisition or asset sale, your data may be transferred as part of that transaction. You will be notified of any such change and your rights under this policy will continue to apply.

In all cases where data is shared, we ensure that the receiving party is bound by appropriate confidentiality and data protection obligations consistent with this Privacy Policy.

7Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in line with the following guidelines:

• Active account data: Retained for the full duration of your account's existence on the platform.
• Transaction records: Retained for a minimum of five years after the transaction date, for financial compliance and dispute resolution purposes.
• Identity verification documents: Retained for a minimum of five years after the account is closed, in line with standard anti-money-laundering record-keeping practices.
• Support communications: Retained for two years after the last interaction, to support any follow-up queries or disputes.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked to individual players.

When data is no longer required and no legal obligation to retain it exists, it is securely deleted or irreversibly anonymised. You may request early deletion of your data — see Section 8 for details on how to do this.

8Your Rights

As a user of 92pkr, you have the following rights in relation to your personal data:

To exercise any of these rights, contact 92pkr support through your account dashboard. We may ask you to verify your identity before processing your request to protect against unauthorised access.

9Account Security and Your Responsibilities

While 92pkr takes significant technical measures to protect your account and personal data, your own practices are equally important. Please keep the following in mind:

• Use a strong, unique password for your 92pkr account. Do not reuse a password you use elsewhere.
• Never share your login credentials with anyone. 92pkr support staff will never ask for your password via chat, email or phone.
• If you are accessing 92pkr on a shared device or public network, always log out after your session and avoid saving your login details on shared browsers.
• If you suspect that your account has been accessed without your authorisation, contact support immediately. We can temporarily freeze your account while the matter is investigated.
• Enable any available two-step verification options in your account settings for an added layer of protection.

92pkr uses industry-standard encryption for data transmission and stores sensitive data in encrypted form. However, no digital platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify affected players promptly and take immediate steps to contain the incident.

10Updates to This Privacy Policy

92pkr reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable requirements. When changes are made, the "Last updated" date at the top of this page will be revised.

Where changes are material — meaning they significantly affect how we collect, use or share your data — we will notify you via a platform notification or email to your registered address at least 14 days before the changes take effect.

Your continued use of 92pkr after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure.

For any questions about this Privacy Policy or your data, visit our FAQ page or reach out to our support team directly through your account dashboard.